AĞAOĞLU's customer satisfaction policy is based on "Customer Orientation". We continuously improve our processes in line with customer demands and expectations and aim to establish long-term relationships with our customers.

We provide our customers with clear and precise information without any charge, keeping personal information confidential. In line with our company's principle of transparency, we make all communication channels openly available to our customers and provide feedback to our customers within the periods we determine.
Feedback and complaints we receive are seen as opportunities to improve our products and services.
By ensuring that all employees are involved in the customer satisfaction process, the necessary personnel and resources will be made available for effective Customer Satisfaction Management.